AI for estate agents

You’re showing a property.
Léa answers the other callers.

Léa answers calls, prepares viewings and passes on incidents according to your instructions. Your agency gets each request with the details it needs.

Available in France today. Coming soon to the UK and Europe.

Your team is out on a viewingYour situation

The agent follows your instructionsThe conversation

The request is routedYour team takes over

See real-life situations

SITUATIONS YOU FACE

An everyday problem.
A clear next step for your team.

Choose a situation to see the conversation and the actions set up in this example.

THE STARTING POINT

You’re showing a buyer round. Another one calls about a property: breaking off the viewing or calling back later makes for a poor welcome.

WITH STARLEADS

You’re on a viewing. Léa sets up the next one.

Léa answers the buyer using the property details and checks the agency’s connected calendar.

During a viewing

Léa · AI agentPhone · 10:30

Your customerIs the two-bedroom flat in Croydon still available? I’d like to view it.

LéaLet me check the property details. There’s a slot on Saturday at 10:00. Would you like to book it?

Lucie · viewing confirmed

Your viewing is booked for Saturday at 10:00. You’ll find the practical details here.

The conversationLéa in conversation
Action 1Viewing booked in Cal.com
Action 2Enquiry added to HubSpot
Action 3Confirmation and summary sent

YOUR RULES, IN EVERY CONVERSATION

The agent takes over.
You stay in control.

You set the departments, the information available and the situations to transfer.

The agent uses the property details and information you provide. Looking up your property software through its API can be set up from Pro.

You specify what needs a transfer and the on-call number to ring. Léa records the incident; she doesn’t decide whether anyone is sent out.

Sales, property management, block management: you match each reason for calling to the right person.

Your agent’s instructionsChanges saved

01/03Properties and documents

Instructions:

Properties and documents

The agent uses the property details and information you provide. Looking up your property software through its API can be set up from Pro.

Your team sets the rules and adjusts them.

Compare

Agency reception, voicemail
or an AI agent for your agency?

Three ways to answer calls for an estate agency or a block management firm.

What matters to your team	Agency reception	Voicemail	Starleads AI agent
During viewings	Depending on who is free	A message to listen back to	Léa answers and qualifies
At the weekend	Depending on your opening hours	Messages waiting on Monday morning	Léa answers every day
Urgent issues	Depending on who is on call	Mixed in with other messages	Flagged with a category and passed on according to your rules
Viewings	Written down by hand	A call back to arrange	Booked in your calendar, from Pro

Setup

Your property AI agent,
in three steps.

Call answering and website chat from Starter. Use of your own number, viewings in your calendar, SMS alerts and workflows from Pro.

01 · Configure

Write down who handles what

The agency’s departments, each one’s number, what counts as urgent: it all goes into Léa’s instructions.

Agent

LéaEnglishInbound

First message

Hello, I’m Léa, the estate agency’s AI assistant. How can I help you?

Instructions

ContextExample set-up for your estate agency. Opening hours and contacts set by your team.MissionIdentify the property or the block and route the request.RulesFollow the approved instructions. Pass on to the team any request that needs their action.

02 · Connect

Connect the agency calendar

Google Calendar, Outlook or Cal.com: Léa sees your free slots and books viewings into them.

From ProSee integrations →

Tools2/3 selected

Find a customerHTTPConfigured

Create an event

Google CalendarConfigured

Update the contact

HubSpotTo configure

The selected tools will be available to this agent.

tools from Pro

03 · Test

Try her on your own cases

A viewing request, a leak, a question about service charges: you listen to Léa and adjust her instructions before going live.

Simulation testPassed

Name

Property viewing

Scenario

You want to view a flat and give the listing reference.

Success criteria 3 / 3 criteria met

The agent identifies the property

The agent checks availability in the connected calendar

The agent only confirms a successful booking

Maximum exchanges: 10Tool simulation: yes

BEFORE YOU START

Questions you may still have.

Does the agent know my properties?

It uses the property details, prices and viewing arrangements you provide. From Pro, a connection to your software’s API can give it access to this information during the conversation. You also decide what it does when a detail is missing.

Can an estate agent chatbot answer on the agency’s website?

Yes, from Starter. Marc answers using your property details and records viewing requests. You add him to your website with the code provided.

Do I need to change the agency’s phone number?

No. Call forwarding sends calls to Léa at the times you choose. A SIP line or your extensions can also be connected to Starleads from Pro.

What can AI do for property management?

It records the property concerned, the reason for the call and the contact details, then sorts the request. For a repair or a tenancy application, it collects the details set out in your instructions. Your property manager then handles the case.

Starleads is coming to the UK and Europe.

Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.

Have a custom project? Tell us about it