Léa answers practical questions while you check guests in. Your agents also collect booking enquiries and pass them to reception, which confirms the bookings.
Available in France today. Coming soon to the UK and Europe.
The agent follows your instructionsThe conversationChoose a situation to see the conversation and the actions set up in this example.
You’re welcoming guests at the desk. The phone rings with a question about access or parking.
Léa answers from your guest guide, then Lucie sends the directions by SMS.
During check-insyour guestWe’re coming by car. Where is your car park?
LéaI’ll send you directions to the car park. Would you like the check-in times too?
Here are the directions to the car park and practical information for your arrival.
The conversationLéa in conversation
Action 3Request summarised for receptionYour team keeps the bookings. Your agents take enquiries and answer from your guest guide.
Opening times, access, parking and services: you provide the information to use.
The agent collects the dates and preferences. Reception checks availability and confirms the booking.
You decide which cases need reception on the line, and the number to transfer to.
Your agent’s instructionsChanges saved Opening times, access, parking and services: you provide the information to use.
Three ways to answer guests at a hotel, campsite or leisure venue.
| What matters to your team | Reception | Voicemail | Starleads AI agent |
|---|---|---|---|
| During check-ins | The guest at the desk comes first | A message to listen back to | Léa picks up, reception stays with its guests |
| Evenings and nights | Depending on the night porter | A message to listen back to | Léa on the phone, Marc on chat, 24/7 |
| Booking enquiries | Taken down by reception | Call the guest back | Dates and preferences noted, passed to reception |
| On WhatsApp | When someone is free | No | Sara answers, from Pro |
Phone and website chat from Starter. Use of your own number, WhatsApp, pre-arrival SMS and workflows from Pro.
| DOCUMENT NAME | STATUS |
|---|---|
| Guest guide.pdf | Completed |
| Getting here and parking.pdf | Completed |
| Booking terms.pdf | Completed |
MarcA question? Let’s chat!I’ll check the directions in our guest guide. Which hotel are you arriving at?It collects the request: dates, number of guests and preferences. Your reception checks availability and confirms the stay. From Pro, a workflow can send the request to reception by email.
On the phone, Léa can speak English, French, German, Spanish or Italian. The language and the voice are chosen for each agent.
Yes, for the phone. Léa answers questions about your opening hours, address or menu from your documents, and notes table requests: date, time, number of covers. Your team confirms them without leaving the floor during service.
No. Call forwarding sends calls to Léa at the times you choose. Starleads can also be connected to your SIP line or extensions from Pro.
Starter starts at €79 excl. VAT a month with a 12-month commitment and 118,800 credits for the year (or €99 with no commitment, with 9,900 credits a month). With the 12-month commitment, an inbound call uses 28, 27 or 25 credits depending on the plan, and a chat conversation 42, 40 or 39 (36, 34 or 32 and 53, 51 or 49 with no commitment). One credit is worth €0.01 excl. VAT. The trial lasts 7 days, free and with no limits.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.