Name the categories
Choose the reasons that matter to your business. A “Call back” category matches an explicit request for a callback.
Call analytics:
spot the requests to handle without replaying every call.
Find every conversation your AI agents handle, transcribed, summarised and categorised. Spot the requests to handle and the topics that keep coming up.
Available in France today. Coming soon to the UK and Europe.
“I’m noting your quote request
and the callback you’d like tomorrow.”
SUMMARY
A quote request, with a callback wanted tomorrow.
- Need
- A quote
- Availability
- Tomorrow
- Next action
- Callback from an adviser
Your team sees the need and the preferred callback date.
A RECORD TO EXPLOREFrom the conversation
From the conversation
to the information that matters.
Choose a call, then switch from the summary to the transcript or the extracted details.
Contact 01Conversation with Léa
QuoteKEY POINTS
A quote request
The contact wants a solution for their phone reception this quarter. They ask to speak with an adviser tomorrow morning.
The next step to plan
Pass the need and the availability on to the salesperson.
Your “Quote” category: A request for a quote or a price related to your business.
Analysis covers your AI agents’ conversations.
FROM DETAIL TO OVERVIEWOne call gives the context.
One call gives the context.
The others show the trend.
Volumes, reasons, transfers and usage: find the metrics for your agents and your campaigns in the dashboard.
- See the reasons that keep coming up
- Track contacts and the answer rate
- Understand usage by channel
Dashboard from Starter. Advanced statistics from Pro.
Inbound callsLéa
LéaOrder tracking (31%)Quote request (24%)Complaint (18%)Appointment (15%)To handle (12%)
Total contacts1,284
Answer rate94%
YOUR CATEGORIES, YOUR CRITERIAYou define the reasons.
You define the reasons.
Léa files each conversation.
You define the labels, such as “Appointment” or “Not interested”, and the details the agent should collect.
Choose the details
Email, budget, preferred date: define your fields. The agent fills them in from your contact’s answers.
Check with an example
Simulate a conversation and check the summary, the category and the details. Adjust the instructions if needed.
Categories follow your rules. Starleads does not infer a caller’s mood from their voice.
THE INFORMATION MOVES ONA record in Starleads.
Explore workflows Browse the connectors A record in Starleads.
The next step in your tools.
Export conversations as CSV. From Pro, your workflows, the API and webhooks send the results to your CRM or your team.
The summary and the answersAt the end of the conversation
Your follow-up rulesBased on the reason for the request
The CRM record
Your teamFind the conversation, then manage its recording.
You can retrieve or delete the recording of each conversation, at any time.
Before you start
Questions you may still have.
What is call analytics?
It is the automatic analysis of conversations, to understand why your customers call and spot the requests to handle. With Starleads, every conversation your AI agents handle is transcribed, summarised and categorised. You turn this into metrics to run your operations.
How do I spot unhappy customers?
With your own categories (tags). You create a category, such as “Unhappy customer” or “Complaint”, and the agent files the relevant conversations there according to your rules. Your team handles them first. Starleads does not detect mood automatically: you set the categories.
Can I analyse calls made by my advisers?
No. Starleads analyses the conversations handled by your AI agents, not the calls made by your advisers.
Can I delete a recording?
Yes. You can delete the recording of each conversation at any time. The data is hosted by OVH in France, in the EU, and encrypted at rest and in transit.
How much does call analytics cost?
It is included in every plan, from €79 excl. VAT a month on Starter with a 12-month commitment. Detailed statistics, webhooks and the API are available from Pro, at €239 excl. VAT a month with a 12-month commitment. You can start with a 7-day free trial, no limits.
Starleads is coming to the UK and Europe.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.