Call centre AI

All your lines are busy.
Requests still get handled.

Léa takes overflow calls, answers with your procedures and passes on the cases to handle. Your advisers pick up with the details already collected.

Available in France today. Coming soon to the UK and Europe.

An overflow callYour situation

The agent follows your instructionsThe conversation

An answer, or a handoverYour team takes over

See real-life situations

SITUATIONS YOU FACE

An everyday problem.
A clear next step for your team.

Choose a situation to see the conversation and the actions set up in this example.

THE STARTING POINT

Several calls come in while all your advisers are busy. Requests pile up before anyone is free.

WITH STARLEADS

Three calls overflow at once. Each one follows its own path.

With Pro, Léa handles up to five calls at once. Here is one from a customer asking for a callback.

A spike in calls

Léa · AI agentPhone · 10:30

Your customerI’d like to go over my subscription.

LéaWhat would you like to discuss? I can book you a call with one of our advisers.

Lucie · callback confirmed

Your call with an adviser is booked for tomorrow at 10:00.

The conversationLéa in conversation
Action 1Call booked in Cal.com
Action 2Request added to HubSpot
Action 3Confirmation sent to the customer

YOUR RULES, IN EVERY CONVERSATION

The agent takes over.
You stay in control.

You choose which calls go to Léa and which stay with your advisers.

Starter handles one call at a time, Pro up to five and Business up to ten. You size your call forwarding to match.

You set which requests to pass on, the departments concerned and their numbers.

You keep your numbers. Call forwarding, a SIP line or extensions connect Léa to your organisation.

Your agent’s instructionsChanges saved

01/03Call capacity

Instructions:

Call capacity

Starter handles one call at a time, Pro up to five and Business up to ten. You size your call forwarding to match.

Your team sets the rules and adjusts them.

Compare

Seasonal staff, an overflow provider
or contact centre AI?

Three ways to absorb the calls you can’t take.

What matters to your team	Seasonal staff	Overflow provider	Starleads AI agent
At peak times	Depends on headcount	Depends on the contract	Several calls taken at once, depending on your plan
Simple requests	Need training on your procedures	Need explaining to the provider	Handled with your procedures, tested before going live
Handover to an adviser	Depends on how you’re organised	A message passed on	A live transfer, with the summary
Tracking	Each person’s notes	A report from the provider	Recording, transcript, summary and reason for every call

Setup

Your AI call centre,
in three steps.

1 call at a time and dashboard from Starter · 5 simultaneous calls, advanced analytics and webhooks from Pro · 10 with Business.

01 · Configure

Write the transfer rules

What Léa handles on her own, what she passes to an adviser, and to which number: it all goes into her instructions.

Agent

LéaEnglishInbound

First message

Hello, I’m Léa, the customer contact centre’s AI assistant. How can I help you?

Instructions

ContextExample set-up for your customer contact centre. Opening hours and contacts set by your team.MissionAnswer common questions and pass other requests to an adviser.RulesFollow the approved instructions. Pass on to the team any request that needs their action.

02 · Connect

Give her your procedures

Procedures, frequently asked questions, call reasons: drag your files into her knowledge base.

Knowledge baseUpload

DOCUMENT NAME	STATUS
Practical information.pdf	Completed
FAQ.docx	Completed
Follow-up instructions.pdf	Completed

03 · Go live

Forward your extra calls to her

You test her on your most common call reasons, then forward to her the calls no adviser is free to take.

Simulation testPassed

Name

Callback after an overflow

Scenario

You call while all the advisers are busy and ask for a callback.

Success criteria 3 / 3 criteria met

The agent notes the reason for the call

The agent confirms the number and availability

The agent passes the request on according to the rule set

Maximum exchanges: 10Tool simulation: yes

BEFORE YOU START

Questions you may still have.

Do we need to change our numbers? How do calls reach Léa?

No. You keep your numbers and forward overflow or out-of-hours calls to Léa. A SIP line or extensions can also be connected from Pro.

What does Léa do when the answer isn’t in our procedures?

You decide, in her instructions. She can say she doesn’t have the information, note the request and add it to your advisers’ queue. She can also transfer the call live to the department concerned.

Does Léa answer in other languages?

Yes: in English, German, Spanish and Italian, as well as French. You choose the language for each agent, and each language has its own choice of voices.

How much does call centre AI cost?

Starter starts at €79 excl. VAT a month with a 12-month commitment and 118,800 credits for the year (or €99 with no commitment, with 9,900 credits a month). With the 12-month commitment, an inbound call uses 28 credits on Starter, 27 on Pro and 25 on Business, whatever its length; with no commitment, 36, 34 and 32. One credit is worth €0.01 excl. VAT. You can take 1, 5 or 10 calls at once, depending on the plan.

Starleads is coming to the UK and Europe.

Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.

Have a custom project? Tell us about it