“We always get asked the same thing.”
Opening hours, prices, terms: the same questions keep coming in while your team works on its cases.
AI knowledge base:
your documents answer everyday questions.
Opening hours, prices, terms: your agent finds the answers in your documents. Your team spends less time repeating the same information.
Available in France today. Coming soon to the UK and Europe.
Your documents become its answersOpening hours and receptionText
Prices and servicesPDF · tables included
Delivery termsWord
LéaSearches your documents“Yes, setup is included.”
Your know-how, available during the conversationA question comes in.
A question comes in.
Your agent checks the right documents.
Explore an answer drawn from your terms or from a table, or a case where the information is missing.
From question to answer
01 · Your document
The passage is used to word the answer
Prices and services.pdf
| Package | Setup |
|---|---|
| Essential | Charged separately |
| Support | Included |
02 · The conversation
“Is setup included with the Support package?”
“Yes, it is included with the Support package. With the Essential package, it is charged separately.”
The answer is based on your price list.
When answers are scatteredQuestions repeat themselves.
Questions repeat themselves.
So does your team.
“That’s not the answer we give.”
Without a clear source, an answer can miss the point or lack precision.
“That price changed last week.”
Old information is still going round. The customer and the adviser are no longer talking about the same price.
You already have its sourcesGive it your documents.
Give it your documents.
Even your tables.
Add your PDFs, Word files or text, up to 5 MB per file. The agent can read the tables in a price list.
Group your documents and describe each set. Your colleagues know what it contains and what it is for.
Check your agent’s answersKnowledge base · reception
- Description
- Useful information for customers before their visit
- Documents
- Opening hours · access · services · terms
- Formats
- PDF · Word · text
- Size per file
- Up to 5 MB
One shared source, described for your team.
The same knowledge, many conversationsOn the phone or by message,
On the phone or by message,
your answers stay consistent.
Your agents rely on the same base. You keep the instructions specific to each channel.
ChatFrom Starter
WhatsAppFrom Pro
SMSFrom ProRAG, explained simplyFirst, search.
First, search.
Then answer with what was found.
RAG (retrieval-augmented generation) is this way of answering: find the useful passages in your documents, then use them to word the answer.
Choose the passages the agent can use and check its answers against your customers’ questions.
If the answer is missing, give a clear instruction: say so, take the request or transfer to your team.
Search rules
Find the relevant passages
A threshold filters the excerpts kept.
Give the agent context
You choose how many excerpts are used.
Plan for questions with no answer
Your instruction decides what happens next.
Your catalogue
ProductRelated serviceTerms
Information linked together
With BusinessLink your information
Link your information
together too.
The knowledge graph organises the items in your documents and how they relate: a product, its terms, related services.
Link a product to its services and terms to organise the information your agent needs.
Compare plansYou stay in controlYour answers evolve
Your answers evolve
with your business.
A price changes? Replace the file.
Update the document in the knowledge base, then check the answers. Rerun your tests after a major change.
Retest the answersYour documents stay in a controlled environment.
Data is hosted in France. Your documents are not used to train the models.
See security and sovereigntyYour setupYour first answers, from your own sources.
Your first answers, from your own sources.
Start with a trial.
- 01
Gather what you already have
Opening hours, prices, terms, FAQs: choose the documents that answer your customers’ questions.
- 02
Give it your documents
Add the files, describe what they contain and attach the knowledge base to your agent.
- 03
Test its answers
Ask it the usual questions and the ones it can’t answer. Adjust the documents and instructions.
Knowledge base, phone and chat from Starter; SMS and WhatsApp from Pro; knowledge graph with Business.
Start with peace of mindYour questions,
Another question?Write to us
Your questions,
straight answers.
In short. An AI knowledge base brings together your terms, opening hours, prices and FAQs, up to 5 MB per file. During the conversation, your Starleads agent searches it for the passages it needs to answer. If the information is missing, your instructions tell it to say so, take the request or hand over.
Another question?Write to us You can add PDFs, Word files and text, up to 5 MB per file. The agent can also read tables, such as a price list. Each set of documents can be described for your colleagues.
You instruct it to say that it doesn’t have the answer. Depending on your rules, it takes the request or transfers to your team. Test these situations too before you trust it with your customers.
Replace the file when your prices, opening hours or terms change. Then ask the agent questions and rerun your tests to check its answers.
They are hosted in France, in the EU, and are not used to train the models. The details of how data is processed are on the Security and sovereignty page.
The knowledge base is included from Starter, at €79 excl. VAT a month with a 12-month commitment, for phone and chat agents. SMS and WhatsApp are available from Pro. The knowledge graph comes with Business.
Starleads is coming to the UK and Europe.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.