At lunchtime, the phone rings and nobody answers.
Answer calls even after closing time
Léa takes the calls your line passes to her, day and night. The request is collected before you are back.
24/7 · depending on your forwardingAI call handling: Léa picks up, your team stays focused.
Your calls reach Léa through simple call forwarding. She answers common questions, takes requests and transfers calls according to your instructions.
Available in France today. Coming soon to the UK and Europe.
From your line to your teamA CALL COMES INYour usual number
Call forwardingLéa greets your customer
LéaYour phone reception
“Hello, I’m Léa, the AI assistant.
How can I help you?”
She answersWith your information
She hands overFollowing your instructions
After the call, the summary is waiting for your team.
FROM THE FIRST RING TO A CLEAR REQUESTYour calls still get answered.
Your calls still get answered.
Your team can stay focused.
Everyone is already on a call.
Take over during busy peaks
Several customers can talk to Léa at the same time, within the limit of your plan.
1, 5 or 10 simultaneous callsThe caller is passed from one department to another.
Route calls once the request is clear
Léa clarifies the reason for the call and uses the number set in your rules to reach the right person.
Your reasons · your numbersThe message doesn’t say what to do next.
Get a summary you can act on
Topic, contact details, information collected: your team knows what was asked and prepares the next step.
One record per conversationYOUR NUMBER STAYS THE SAME FOR YOUR CUSTOMERSYou keep your line.
You keep your line.
Léa takes over.
Your customers dial the number they know. You choose how their calls reach your agent.
To hand only some calls to Léa, set the forwarding conditions on your current line.
Your current lineCall forwarding
Your connected phone systemSIP line or extensions
Léa picks upA greeting that reflects your businessCALLS DON’T WAIT FOR OPENING TIMECalls answered day and night.
Calls answered day and night.
Capacity that fits your peaks.
With AI call handling, Léa can take your calls 24/7: in the evening, at weekends and on bank holidays.
She takes the calls your line passes to her, within the number of simultaneous conversations in your plan. Your team stays free for the requests that need it.
Our AI agents have already held more than 600,000 conversations with a person, across all uses.
Your call capacity
Starter1call at a time
Pro5simultaneous calls
Business10simultaneous calls
Choose the capacity that fits your busiest times. Compare plans →
YOUR KNOWLEDGE, IN THE CONVERSATIONYour customers get an answer.
Your customers get an answer.
It comes from your information.
Your opening hours
Your prices
Your terms
Your FAQs
An answer drawn from your own information.
“I can find this information
in your delivery terms.”
You already have her sources: your opening hours, prices, terms and FAQs.
Add them as PDF, Word or text files to her knowledge base. Léa relies on these documents to answer and to collect the full request.
Something missing? You tell her what to do: ask a question, take a message or hand over. With a connected calendar, from Pro, she can also offer and book a slot.
Connect your calendar and tools →THE RIGHT PERSON, AT THE RIGHT TIMEYou decide when she transfers.
You decide when she transfers.
Your team takes over with the context.
YOUR INSTRUCTION
“If the request is about a quote, put the call through to the sales team.”
A rule written in your own words
Léa has clarified the requestQuote · question about the scope · contact details
Your team carries on the conversation.
The call goes to the number set in your instructions. Your adviser finds the summary in Starleads.
Summary available in StarleadsA VOICE THAT SOUNDS LIKE YOUYour caller speaks freely.
Your caller speaks freely.
Léa follows the conversation.
The caller can interrupt her. While she looks something up, she says what she is doing, so the caller is not left in a puzzling silence.
Choose her voice, prepare her opening lines and set how she pronounces the names you use. She speaks French, English, German, Spanish or Italian, and the language is set agent by agent.
Discover AI voices and Studio →LéaThe voice of your reception
“One moment, let me check…”Even while she looks something up,
your caller stays in the conversation.
AFTER THE CONVERSATIONThe call is over.
The call is over.
Your team knows what to do next.
The conversation recordCall back
- Summary
- A quote request for the sales team to follow up.
- Information collected
- What the caller needs, contact details and availability for the callback.
- Also available
- Transcript and recording of the conversation.
Your workflow · from Pro
Confirmationby SMS
Updateto your CRM
Alertto your team
Inbound call handling carries on in your workspace: a summary, the topic sorted by label, the details collected and the recording.
From Pro, your workflows (chains of automatic actions) run the steps you planned: SMS confirmation, CRM record updated, alert to the right person.
Call analytics shows you what requests are about and when they come in. You adjust the instructions and how your team is organised.
EVERY TEAM ANSWERS IN ITS OWN WAY
Which role will you give her?
AI receptionist
Greet, inform and route every call.
Explore this use caseAI answering service
Take the request when nobody picks up.
Explore this use caseAppointment booking
Book into your calendar and confirm the slot, from Pro.
Explore this use caseAI customer service
Answer common questions and keep complex cases for your team.
Explore this use caseCHOOSING YOUR SET-UPVoicemail, receptionist or AI agent?
Voicemail, receptionist or AI agent?
Different roles that work together.
| What you need | Voicemail | Receptionist | Starleads AI agent |
|---|---|---|---|
| Availability | Depending on your line settings | During the hours your team covers | 24/7, for the calls passed to it |
| Simultaneous calls | Depending on the phone service | One conversation at a time per person | 1, 5 or 10 depending on your plan |
| The request | A message to listen to or transcribe | A direct conversation with a person | A request taken, summarised and sorted |
| Your team | Goes through the messages and calls back | Spends its time greeting and routing callers | Keeps its documents up to date and takes the cases you planned |
SETTING UPPrepare how she greets callers.
Prepare how she greets callers.
Then hand her your calls.
- 01 · GREET
“Hello, I’m Léa…”Tell her how to greet callers
Her first message, her answers, the situations to transfer and the number of the right person.
- Hours · prices · FAQs02 · INFORM
Give her your documents
Add your opening hours, prices and terms. Léa relies on the information you give her.
- Your line → Léa03 · CONNECT
Forward your calls to her
Turn on forwarding from your line, or connect your compatible phone system. Then call that number to test how she greets callers.
Inbound phone and knowledge base from Starter; number import, SMS, calendar, CRM and workflows from Pro.
Start with peace of mindYour questions,
Another question?Write to us
Your questions,
straight answers.
In short. Inbound call handling is about what happens to every call you receive: who answers, when to transfer, what to note. With AI call handling from Starleads, Léa greets the caller, then answers or hands over according to your instructions, even when your team is busy or the office is closed. On average, 27% of the calls our agents receive come in outside opening hours.
Another question?Write to us No. Depending on your phone provider, you can forward calls from your current line, from Starter, or connect your compatible phone system, from Pro. Your customers keep dialling the number they know.
Your agent handles inbound calls within the limit of your plan: 1 call at a time on Starter, 5 on Pro and 10 on Business. Choose your plan according to the call peaks you need to cover.
Yes. In her instructions, you set the situations to transfer and the number of the right person. Your adviser finds the summary of the conversation in Starleads. If nobody is available, Léa takes the request, following your instructions, so that your team can call back.
We recommend saying so in her first message. You set how she introduces herself, for example: “Hello, I’m Léa, the AI assistant for your company. How can I help you?”
An inbound call is counted per call, whatever its length. With the 12-month commitment, it uses 28 credits on Starter, 27 on Pro and 25 on Business (36, 34 and 32 with no commitment). Plans start at €79 excl. VAT a month with a 12-month commitment, credits included, with a 7-day free trial, no limits. The details of the plans and credits are on the Pricing page.
It is hosted in France, in the EU, by OVH and replicated at Scaleway, and encrypted at rest and in transit. Recordings can be deleted at any time. Your calls are never used to train the models. See the Security and sovereignty page.
Starleads is coming to the UK and Europe.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.