AI customer service agent

AI answers the routine questions.
Your advisers handle the complex requests.

Your agents answer from your documents.

Available in France today. Coming soon to the UK and Europe.

Needs an adviser

Léa · AI agentPhone · 10:30

Your customerI’ve already contacted support. I’d like to speak to the manager.

LéaI’ll note the reason and put you through to the right department.

On the line with your adviser

The call continues with customer service.

The conversationLéa in conversation
Action 1Transfer to customer service
Action 2Context added to the HubSpot record
Action 3Summary sent via Gmail

SITUATIONS YOU FACE

An everyday problem.
A clear next step for your team.

Choose a situation to see the conversation and the actions set up in this example.

Your customer finds the answer in the chat.

A frequent question

Marc · AI agentWebsite chat · 10:30

your customerHow do I return an item?

MarcWhich item would you like to return? I’ll check the procedure set out in our terms.

Return information

Here is the returns procedure, with the practical details of your request.

The conversationMarc in conversation
Action 1Answer taken from your documents
Action 2Request logged in HubSpot
Action 3Procedure sent via Gmail

YOUR RULES, IN EVERY CONVERSATION

The agent takes over.
You stay in control.

You choose the information used and the situations that should go to an adviser.

Opening hours, terms and procedures: you add your documents and keep them up to date.

The agent says it doesn’t have the information and takes down the question for your team, following your instructions.

Complaint, exception or goodwill gesture: the agent passes on the request or transfers the call.

Your agent’s instructionsChanges saved

01/03The information used

Knowledge base

Add

Document name	Status
Opening-hours-and-access.pdf	Completed
Terms-and-conditions-of-sale.pdf	Completed
Frequently-asked-questions.docx	Completed
Returns-procedure.pdf	Processing

Your team sets the rules and adjusts them.

Compare

FAQ page, adviser
or AI agent?

What matters to your team	FAQ page	Adviser	Starleads AI agent
Availability	At any hour, if the customer finds the answer	During opening hours	24/7, by phone and on your website
The answer	The same for everyone	Personalised	Taken from your documents, adapted to the question
Complex cases	The customer is left on their own	Handled	Passed to an adviser, with the summary
What it asks of your team	Keeping the page up to date	One person tied up for the whole exchange	Keeping your documents up to date

Setup

Your AI customer service agent,
in three steps.

From Starter: phone, chat, knowledge base and testing. From Pro: WhatsApp, SMS, workflows to your support tool and detailed statistics.

01 · Configure

Tell it how to behave

Its first message, its tone, the cases where it passes a request on or transfers the call, and to whom: you write it in plain language, like a note to a new colleague.

Agent

LéaEnglishInbound

First message

Hello, you’ve reached Atelier Martin. I’m Léa, how can I help you?

Instructions

ContextAtelier Martin, a joinery workshop. Open Monday to Friday, 9:00 to 18:00.MissionAnswer calls, note the request and offer an appointment.RulesIf the caller asks for an adviser, transfer the call.

02 · Connect

Give it your documents

Terms, opening hours, prices, FAQ: drag your files into the knowledge base. A price changes? You replace the file and the agent follows. From Pro, you can also connect your applications (CRM, email, calendar).

Knowledge baseUpload

DOCUMENT NAME	STATUS
Opening hours and prices.pdf	Completed
Frequently asked questions.docx	Completed
Delivery terms.pdf

Tools3/3 selected

Create the contact

HubSpotConfigured

Send the summary

GmailConfigured

Create an event

Google CalendarConfigured

The selected tools will be available to this agent.

tools from Pro

03 · Go live

Open your channels to it

Set up call forwarding, and your calls reach Léa. Copy a short code onto your website, and Marc answers on your chat. From Pro, WhatsApp connects with your WhatsApp Business account.

Widget in Chat mode (Voice mode also available)

BEFORE YOU START

Questions you may still have.

Can an AI agent handle customer service by phone?

Yes, from Starter. Léa picks up, answers from your documents and transfers the call to an adviser when needed. Marc, on your website chat, is also included from Starter; Sara on WhatsApp and Lucie by SMS are added from Pro.

Will AI replace my customer service team?

No. The agent answers routine questions from your documents. Your team keeps the complex cases, the customers who need an adviser, and the decisions. It receives every request passed on, with its summary.

Are my documents protected?

Yes. Your data and the models are hosted by OVH, in France. Your data is encrypted at rest and in transit, and is not used to train models. The details, GDPR included, are on our Security and sovereignty page.

How much does an AI customer service agent cost?

From €79 excl. VAT a month on Starter with a 12-month commitment, credits included, with phone and chat. WhatsApp, SMS and workflows are included from Pro, at €239 excl. VAT a month with a 12-month commitment.

Does Léa answer in other languages?

Yes: in English, French, German, Spanish and Italian. The language is set agent by agent, with a choice of voice for each.

Starleads is coming to the UK and Europe.

Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.

Have a custom project? Tell us about it

AI customer service agent

AI answers the routine questions.Your advisers handle the complex requests.

An everyday problem.A clear next step for your team.

The agent takes over.You stay in control.

FAQ page, adviseror AI agent?

Your AI customer service agent,in three steps.