Workflows:
automate follow-up after every conversation.

Your calls and their follow-up, automated: connect your agents and your tools in one visual journey. Set the conditions, the delays and the actions to trigger before or after each conversation.

Available in France today. Coming soon to the UK and Europe.

Léa ends the callTrigger
Depending on the answerCondition
Update the CRMIf the contact is interested
Confirm by SMSIf an appointment is booked
Explore the examples
REAL EXAMPLES TO EXPLORE

Choose a need.
Follow the journey.

The diagram shows what the agent does, then the next step set for each answer.

FROM FORM TO CRM

A request comes in.
Léa prepares the next step.

Your form sends the contact over. Léa calls them and clarifies what they need, then the workflow triggers the actions set for each outcome.

StarleadsQualify a leadExample
New requestForm · inbound webhook01
Léa qualifies the leadAI agent · phone02
Call outcomeCondition · classification03
InterestedUpdate the CRMHubSpot · contact record04
Callback requestedAlert the salespersonGmail · send an email05
OtherwiseKeep the outcomeEnd of this journey06
THE RIGHT STARTING POINT

One event is enough
to set off what comes next.

Workflow trigger
Léa ends a callFilter by agent or by campaign
Apply your conditionsYour journey starts here
Illustration of how Starleads works
THE BUILDING BLOCKS OF YOUR AUTOMATIONS

You set the rules.
The workflow applies them.

A branch for every case

“Interested”, “Call back”, “Otherwise”: each condition sends the contact to the actions you planned.

End of the conversationConversation outcome
  • InterestedConfirm an appointment
  • Call backWait, then call back
  • OtherwiseUpdate the CRM

The right pace for what follows

Add a delay before a follow-up, or a loop to work through a list of contacts, step by step.

  1. First call
  2. 2 days
  3. Léa calls back

The right details, in the right place

Extract a need, a date or an answer from the conversation to fill in the next step.

I need someone to answer our phones. Call me back tomorrow afternoon.
Need
Phone answering
Availability
Tomorrow afternoon
AGENTS HANDING OVER

Léa calls. Lucie confirms.
Sara continues the conversation.

A workflow can hand the contact to a call, SMS or WhatsApp campaign. You choose each agent’s channel and mission.

TESTS AND VERSIONS

See the result
before you deploy.

Test your workflow on an example. Check which branch it follows and the result of each step, then deploy the version that suits you.

  • Test the actions before going live
  • Browse the version history
  • Add code or an HTTP request if needed
Discover the API and webhooks
Test the workflowPassed
When an agent ends a conversationLéa · test call
Condition“Appointment” branch
Hand over to an agentLucie · simulated SMS
Versions
Next-day callback added · draft in progressNot deployed
Version of 14 October · live in productionActive
workflows from Pro
YOUR TOOLS, IN THE SAME JOURNEY

The call ends.
Your tools take over.

CRM, calendar, email or business software: add their actions to your workflows and find the information where your team works.

Browse the connectors
Before you start

Questions you may still have.

What is an AI workflow?

It’s a chain of actions that runs on its own, before or after a conversation with your AI agents: updating a record, sending an SMS, alerting a colleague. Your agents lead the conversation, and the automated workflow takes care of what comes next.

What’s the difference between an AI agent and automation?

The AI agent leads the conversation: it answers, asks your questions and collects the useful details. Automation takes over before and after: the workflow decides what happens next and acts in your tools. With Starleads, the two work together.

How do I automate with a tool that isn’t in the integrations?

Add an HTTP request to your workflow: a request sent straight to that tool’s API. The other way round, your tool can start a workflow by sending data to its inbound webhook, just as a form does.

Which plan do I need for workflows?

Workflows are included from Pro, at €239 excl. VAT a month with a 12-month commitment, and in Business, at €479. A call, an SMS or a WhatsApp message started by a workflow uses the credits of its channel.

Léa, AI phone agent

Starleads is coming to the UK and Europe.

Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.

Coming soon

Starleads is coming to the UK and Europe.

Starleads is available in France today. Leave your work email and we’ll let you know as soon as it opens in your country. Have a custom project? Tell us about it and we’ll get back to you.

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