Your agents clarify the project, collect contact details and prepare the callback the customer asked for. Faults are routed to your team according to your instructions.
Available in France today. Coming soon to the UK and Europe.
The agent follows your instructionsThe conversationChoose a situation to see the conversation and the actions set up in this example.
Your team is at a customer’s home. An installation enquiry comes in by phone and nobody can qualify it.
Léa asks your questions while the technicians carry on with the job.
A quote request while you’re on siteYour customerI’d like to replace my oil boiler with a heat pump.
LéaWhich town is the property in, what is its floor area and when would you like the work done?
Your team gets back in touch to discuss the project.
The conversationLéa in conversation
Action 2Salesperson informedYou choose the questions about the project, the reasons for transfer and the limits on answers.
Installation, property, town, timing: you list the questions needed to prepare the callback.
The agent doesn’t quote grant amounts. It collects the question for your adviser and relies on your documents.
You set the transfer numbers. The follow-up shown here concerns people who asked to be called back.
Your agent’s instructionsChanges saved Installation, property, town, timing: you list the questions needed to prepare the callback.
Phone, chat and testing from Starter. Calendar, follow-up messages and workflows from Pro.
| DOCUMENT NAME | STATUS |
|---|---|
| Practical information.pdf | Completed |
| FAQ.docx | Completed |
| Follow-up instructions.pdf | Completed |
LéaEnglishInboundOnly from the documents you give it, and without quoting any amount, as you instruct it. It notes the customer’s question so your adviser can answer it on the callback or during the visit.
Yes. With call forwarding, your calls ring through to Léa: all of them, or only the ones nobody picks up. You can also connect your SIP line (your phone line over the internet), from Pro.
No, that’s not the intended use here. The agent only calls back people who have asked for a callback. In the UK, the ICO sets out the rules on marketing calls on ico.org.uk.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.