Léa collects the reason for the call, the reference numbers and the contact details. Your claims handlers take over the file; answers about cover and policies stay with them.
Available in France today. Coming soon to the UK and Europe.
The agent follows your instructionsThe conversationChoose a situation to see the conversation and the actions set up in this example.
A policyholder reports water damage after closing time. A voicemail doesn’t always include the details the claims handler needs.
Léa asks the questions you have planned, without saying whether the claim is covered or what it will pay out.
A claim in the eveningYour policyholderI’ve got water damage in my flat. The agency is closed.
LéaI’ll take the details for your claims handler. What is your policy number, and when did you notice the damage?
Here are the documents to prepare so your claim can be assessed. Your claims handler will be in touch.
The conversationLéa in conversation
Action 2Claims handler notifiedYou decide which details to record and which requests must reach an adviser.
Policy number, event, date, contact details: you choose the questions your claims handler needs answered.
The agent gives no view on cover, on a settlement or on the choice of a policy. It passes the question on.
You list the situations to transfer live and the claims handler’s number to ring.
Your agent’s instructionsChanges saved Policy number, event, date, contact details: you choose the questions your claims handler needs answered.
Phone, chat and testing from Starter. Calendar, follow-up messages and workflows from Pro.
| DOCUMENT NAME | STATUS |
|---|---|
| Practical information.pdf | Completed |
| FAQ.docx | Completed |
| Follow-up instructions.pdf | Completed |
LéaEnglishInboundNo. You rule this out in its instructions: it gives no view on cover, on a settlement or on the choice of a policy. It notes the question as the policyholder asks it, and an adviser calls them back.
Yes. In its instructions, you describe the cases that can’t wait, such as a home that can no longer be lived in, and the number to ring. The agent then transfers the call live. Other claims arrive summarised and sorted in your Starleads workspace.
With OVH, in France, in the EU, encrypted at rest and in transit. No call is used to train a model, and you can delete each recording at any time. Full details are on the Security and sovereignty page.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.