AI agents for security companies

A call out of hours.
The right person is alerted.

Léa notes the site and the reason for the call, then follows your transfer rules to the on-call team or operations. Your teams stay in charge of call-outs.

Available in France today. Coming soon to the UK and Europe.

A call for your teamYour situation

The agent follows your instructionsThe conversation

The on-call team or the office takes overYour team takes over

See real-life situations

SITUATIONS YOU FACE

An everyday problem.
A clear next step for your team.

Choose a situation to see the conversation and the actions set up in this example.

THE STARTING POINT

A customer calls to report an incident at their site. They need to reach the on-call contact named in your instructions.

WITH STARLEADS

Léa records the site and puts the call through to the on-call team.

The transfer follows your instructions. Your team decides whether to send anyone out.

A call at night

Léa · AI agentPhone · 02:10

Your customerI’m calling about our shop. A window has been smashed.

LéaWhat is the address of the site? I’ll put you through to our on-call contact.

Live transfer

The customer continues the conversation with the on-call team.

The conversationLéa in conversation
Action 1Call transferred to the on-call line
Action 2Reason and site recorded
Action 3Operations manager notified

YOUR RULES, IN EVERY CONVERSATION

The agent takes over.
You stay in control.

You set the reasons for calling, the on-call numbers and the details to pass to operations.

You keep the number to ring and the reasons for transfer up to date. The agent puts calls through according to these rules.

The agent doesn’t receive alarms or send anyone out. Your operators decide what happens next.

Site, date, shift, reason: you set the details needed to follow up requests and manage the rota.

Your agent’s instructionsChanges saved

01/03The on-call number

Instructions:

The on-call number

You keep the number to ring and the reasons for transfer up to date. The agent puts calls through according to these rules.

Your team sets the rules and adjusts them.

Setup

Your documents, your instructions.
An agent set up for your business.

Phone, chat and testing from Starter. Calendar, follow-up messages and workflows from Pro.

01 · Prepare

Add your information

Sites, operations contacts, services and details to collect: prepare what the agent needs to answer calls.

Knowledge baseUpload

DOCUMENT NAME	STATUS
Practical information.pdf	Completed
FAQ.docx	Completed
Follow-up instructions.pdf	Completed

02 · Configure

Write the agent’s rules

Set the reasons for transfer and the on-call number to ring. Your operators keep the decisions on call-outs and the rota.

Agent

LéaEnglishInbound

First message

Hello, I’m Léa, the security company’s AI assistant. How can I help you?

Instructions

ContextExample set-up for your security company. Opening hours and contacts set by your team.MissionRecord the site and the reason, then reach the designated on-call contact.RulesFollow the approved instructions. Pass on to the team any request that needs their action.

03 · Test

Replay your real cases

Simulate an incident report, a guarding request and an absence. Check the transfer and the details passed to operations.

Simulation testPassed

Name

Absence before a shift

Scenario

You are a security officer and report that you can’t work tonight’s shift.

Success criteria 3 / 3 criteria met

The agent records the site and the shift time

The agent notes the employee’s contact details

The agent applies the rule for passing it on to operations

Maximum exchanges: 10Tool simulation: yes

BEFORE YOU START

Questions you may still have.

Does the AI agent do the job of an alarm receiving centre?

No. It receives no alarms and triggers no response. It takes your customers’ calls and passes urgent ones to the on-call team: your operators stay in charge of alarm verification and call-outs.

Does it answer during the day too?

You choose. Call forwarding can have it answer all day, or only when your reception doesn’t pick up.

Can a security officer who is ill let you know by phone?

Yes. Léa notes their name, the site and the shift concerned, then files the call in the category you have set. Depending on your instructions, she transfers it to scheduling or leaves it for the operations team.

Starleads is coming to the UK and Europe.

Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.

Have a custom project? Tell us about it