01 · Prepare
Add your information
Troubleshooting procedures, customer account, invoices: add the guidance the agent is allowed to give.
| DOCUMENT NAME | STATUS |
|---|---|
| Practical information.pdf | Completed |
| FAQ.docx | Completed |
| Follow-up instructions.pdf | Completed |
AI agents for telecoms and payment terminals
A fault brings business to a halt.
Support gets the details it needs.
Léa notes the equipment and the symptoms, then transfers according to your rules. Common questions are answered from your documentation.
Available in France today. Coming soon to the UK and Europe.
A customer reports a problemYour situation
The agent follows your instructionsThe conversationSupport takes over with the contextYour team takes over
SITUATIONS YOU FACEAn everyday problem.
An everyday problem.
A clear next step for your team.
Choose a situation to see the conversation and the actions set up in this example.
THE STARTING POINT
A retailer can no longer take payments. Your line is busy and support doesn’t yet have their equipment details.
WITH STARLEADS
Support receives the fault and the terminal details.
Léa collects the symptoms and transfers the call to support according to your rules.
A terminal out of orderLéa · AI agentPhone · 12:15
Your customerMy terminal is showing an error and I can’t take payments.
LéaWhat model is it, what message is shown, and what is the shop’s address? I’ll put you through to support.
Transfer to support
The technician takes over the call to look into the fault.
- The conversationLéa in conversation
- Action 1Call put through to technical support
- Action 2Fault details recorded
- Action 3Technician informed
YOUR RULES, IN EVERY CONVERSATIONThe agent takes over.
The agent takes over.
You stay in control.
You choose which faults to transfer and which procedures the agent can share.
Equipment out of order, line down: you set the cases to pass on and the support number.
The agent only explains the procedures you provide. If the answer is missing or the problem persists, it hands over according to your instructions.
From Pro, you set up the summary and the details to be sent to your tool, through an integration, the API or a webhook.
Your agent’s instructionsChanges saved 01/03Reasons to transfer
Instructions:
Reasons to transfer
Equipment out of order, line down: you set the cases to pass on and the support number.
Your team sets the rules and adjusts them.
SetupYour documents, your instructions.
Your documents, your instructions.
An agent set up for your business.
Phone, chat and testing from Starter. Calendar, follow-up messages and workflows from Pro.
02 · Configure
Write the agent’s rules
Set the faults to transfer, the support numbers and the details to record: model, symptom, site and steps already tried.
LéaEnglishInboundFirst message
Hello, I’m Léa, the AI assistant for telecoms and payment terminal support. How can I help you?
Instructions
ContextExample set-up for your telecoms and payment terminal service. Opening hours and contacts set by your team.MissionRecord the equipment and the problem, then pass it to support.RulesFollow the approved instructions. Pass on to the team any request that needs their action.
03 · Test
Replay your real cases
Try a terminal that’s out of order and a billing question. Check the equipment details collected and the handover to support.
Name
Payment terminal out of order
Scenario
You run a shop. Your terminal shows an error and you can no longer take payments.
Success criteria 3 / 3 criteria met
The agent records the terminal reference
The agent notes the error message
The agent passes it to support without asking for card details
Maximum exchanges: 10Tool simulation: yes
BEFORE YOU START
Questions you may still have.
Can the agent help a customer restart their terminal?
Yes, if the procedure is in your documentation: it gives it to the customer one step at a time. If the fault persists, it transfers the call to a technician.
Do calls arrive in our ticketing tool?
From Pro, the summary and the details collected go to your tools: through an integration, a webhook (a message sent automatically) or the API. If your tool has no integration, you set up HTTP requests: the agent then queries your tool’s API directly.
What if the answer isn’t in our documentation?
You decide in its instructions what it does then: take a complete message for your team, or transfer the call to an adviser.
Starleads is coming to the UK and Europe.
Starleads is available in France today. Join the waitlist and we’ll email you as soon as it opens in your country.